ITS

Feedback is integral to large-scale decisions, and the chancellor recently requested it via a message to faculty and staff. Consultant BerryDunn’s preliminary findings from the university-wide IT Organizational Review are available. The report is preliminary since the Cabinet asked BerryDunn to provide more information on how their recommendations will affect distributed IT staff.

Effective Jan. 31, 2019, all University employees (full-time, part-time, adjunct faculty, student employees) will be required to use Duo two-factor authentication to access all University single sign-on systems. These include Gmail, NinerNet, Canvas and My UNC Charlotte.

ITS is investigating increasing the password reset time frame for those who use Duo, which significantly improves the security of University data.

According to ITS officials, intermittent network outages around campus and in buildings are expected between 6 and 9 p.m., Monday, July 2, due to equipment upgrades.

Outages may affect phones, wireless and wired networks, the internet, time clocks and blue light phones.

Effective Jan. 3, there is a new student tab in My UNC Charlotte. This more personalized tab compiles data from Banner, Canvas and Gmail onto one screen, which means fewer clicks for students to view information.

To see this new tab, go to my.charlotte.edu and click “Student-New.” This dashboard view includes:

Due to a planned building router software upgrade, several buildings, residential halls and parking lots will briefly (5-10 min.) lose access to all systems between 5 and 5:30 a.m. either Dec. 19, 20 or 21. This includes computers, phones, wired/wireless and the internet.

To minimize any inconvenience, the upgrades are scheduled well before normal working hours.  The daily schedule is listed below. (Buildings not listed won’t be affected by the outage.)

Tuesday, Dec. 19

Effective Wednesday, Nov. 29, the Dropbox features “paper” and “viewer” will be available.

“Paper” offers a collaborative workspace, similar to Google Docs. Check out this introductory video for more details.

“Viewer” enables an individual to observe when a person is looking at a shared file.

Direct questions about these Dropbox features to the ITS Service Desk (704-687-5500 or help.charlotte.edu).

The Sponsored Guest Account Request process changed July 31.

Spirion Sensitive Data Finder is now available on faculty/staff computers. This software allows employees to search their computers for Social Security numbers (SSN) and credit card information.

The second of three planned network outages by ITS will be 4 to 5 a.m., Friday, July 7. During this outage, internet access will not be available anywhere on campus.

Additionally, several systems will not be accessible from off campus (see below).

All uncc.edu webpages

Learning Communities

As a reminder, ITS has a website with technology notes that outlines updates that will occur during the summer.